I’m happy to let you know that we’re now verifying and boxing all of the orders, so you’ll be ready to use your shoes, backpacks or Dopp kits pretty soon!
Now that our artisans are done with the finishing details, all shoes and bags will be carefully inspected during our final quality control check.
Shoes will be polished, laced, and tissue paper will be put inside to prevent creases and maintain the shape during shipping. Additionally, each shoe will be placed inside a dust bag, and you’ll receive a second pair of waxed cotton laces, and an extra pair of cushioned inserts. The inserts help by adjusting the fit half a size if needed, or for extra comfort.
Once the quality control inspection is completed, products will be sent to our warehouse in Miami to be labelled and shipped directly to you. You can be sure to receive your tracking number via email or Messenger within the next week!
Marleny giving the shoes a final shine
Before our orders are sent, please be sure to have your shipping address and/or any contact information up-to-date. If you need to change this information, please get in touch our customer service through the following channels:
Send us an email at firstname.lastname@example.org
Use the live chat on our website (Monday-Friday, 9am-5:30pm EST)
Give us a call at 1-844-423-2538 (Monday-Friday, 9am-5:30pm EST)
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Again, if you have any other concerns or questions, I’ll be more than happy to help!
Finally, remember that our May campaign ends today. Don’t forget to look at the awesome pieces we have for this month.