- PAYMENT -
How can I pay?
We accept most major debit and credit cards. No worries! Our partner Braintree processes and handles all your information and is fully encrypted and secure. Do I need a PayPal account? No, as long as you have a debit or credit card, you’re fine.
We want to give you outstanding products and the best bang for your hard earned buck. Keeping inventory is a very expensive endeavor that increases risk for ecommerce brands as well as traditional retailers. These costs are included in the final markup and therefore you end up paying them in the end. By avoiding these extra costs we are able to give you the best quality, at an unparalleled price.
Why are you charging my credit card immediately?
Creating and manufacturing high quality products is expensive. As a young company, being able to use the revenue from your pre-order to pay for development, materials, and labor helps us ensure that we deliver the best possible product and customer service to you, without breaking any promises.
- COMPANY -
Why the name Beckett Simonon?
Have you ever imagined a character that combines the sharpness and strength of Samuel Beckett with the rebelliousness and style of Paul Simonon? Well, there you go. We have always admired both of them, their personalities, and their work. We created Beckett Simonon around self-confidence, authenticity, cleverness, and refinement; values inspired by these two gentlemen.
How can you keep your prices so low without sacrificing quality?
After working in the industry for many years, we’ve learned that the best way to offer fair prices is by making the supply chain as efficient as possible. We don’t spare any details when it comes to production and materials, what you get are the best leathers and the best constructions available. What’s the catch? We avoid unnecessary costs that end up increasing the final price. We don’t invest in marketing nor inventory. Reducing these two expenses allows us to 1) reduce the prices to even half that of other direct-to-consumer brands and 2) give the best value to all of our supporters.
Are you self funded?
Damn right we are! We believe in keeping a lean and transparent operation while never compromising our view in the long run. As a small, young company we rely solely on word-of-mouth and all the support from you guys. Believe us when we tell you, we will bust our asses to deliver the best products at the fairest price possible, along with unbeatable service.
Why made in Colombia?
Many people don’t know, but Colombia has a long and proud tradition of textile and leather production. The industry is very traditional and hands-on across the country. It’s hard to find a factory that has less than 30 years of experience in its field. Plus, both of our co-founders were born and raised in Bogotá, Colombia.
Our customer service team is ready to help via email or phone: Monday to Friday from 9 am to 6 pm EST (1-646-513-4286)
- PRODUCTS -
What is the sizing?
Sizes are true to size. If you usually wear a size US 9 with other brands, we encourage you to order the US 9 from us.
I’m still unsure what size I am, can I have personal guidance?
No problem. Just send us an email at [email protected] and we’ll do our best to figure out your size.
Are your shoes made of real leather?
Really? Are you really wondering if they’re made of real leather? Of course they are! 100% full-grain, vegetable-tanned leather.
How are your shoes constructed?
Right now we are using both Goodyear Welted and Blake constructions. All of Beckett Simonon shoes are completely lined with leather with a cushioned leather insole so your feet will keep dry and fresh. Additionally, every shoe has a cork filling, which will guarantee unparalleled comfort and flexibility. They also feature an inner aluminum shank that provides comfortable support and extra strength for when your day involves a lot of walking.
Our construction provides the opportunity to re-craft and re-build the shoes which, in the long run, guarantees more durability than any other construction out there.
What guarantee do you offer?
The many labor-intensive processes involved in the manufacturing of a pair of Beckett Simonons allow us to offer a longer guarantee than any other brand out there. Many companies pride themselves in their manufacturing techniques and traditions, however the longest guarantee we have seen out there is 3 months. As a token of our trust in our products, we are happy to offer a 1-year guarantee against defects in materials and workmanship. Please note that normal wear and tear is not subject to guarantee. Click here to read our warranty disclaimer.
Can your shoes be re-crafted?
Damn right! When shoes are well made, it’s easy to restore them. Just ask your local cobbler.
Will you ever release anything apart from shoes?
Right now our focus is on shoes and leather bags. However our mission remains the same, we want you to be the best-dressed man in the room. We are open to ideas. If you have any, just let us know. Do you need neckties, socks, shirts, butcher gloves, knife cases? Whatever your suggestions, we’re all ears.
How should I take care of my new shoes?
Taking good care of your shoes is a no brainer, they´ll last longer and you’ll look sharper.
For smooth leather, brush well once a week to remove any dust and dirt. You can wet the brush to clean the welt if needed. Since leather is a natural material it can dry out, just like your skin. To prevent this, use a cream-based conditioner once in a while, apply a small amount with a damp cloth and rub in circles. This is virtuous enough; you should be admired if you make this a ritual. Anyway, if you want to go further you can use a neutral polish and finish with a polish brush if some extra shine is desired.
For suede or nubuck leather, the best thing you can do is to spray them generously with a protective spray before the first wear. This will repel water and prevent dirt stains over time; Repeat at least twice a month. For heavy stains, rub with a suede/nubuck cleaning gum and then raise the nap with a brush. If you feel like really going the extra mile, you can also raise the nap holding your shoes over a steaming pot of water.
Are shoe-trees really necessary?
They are not strictly necessary but can be helpful in several ways. The use of shoetrees prevents deep creases and will absorb humidity. This eliminates odors and make the original shape of the shoes last longer. Plus, some women have reported that it’s a turn on when they see such an act of manliness.
- SHIPPING -
How much is it for US shipping?
Nothing, zero, nada! Shipping within the US is absolutely FREE!
How much is it for International shipping?
Canada: $20 flat rate. Rest of the world: $35 flat rate. For international customers, orders may be subject to taxes and customs duties by the destination country ("Import Fees"). Import Fees must be paid by the person receiving the package when it reaches its destination. Unfortunately, this fee is not eligible for refunds.
If you refuse a shipment from Beckett Simonon, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package back to us. This amount will be deducted from your original payment.
When can I expect my order to arrive?
We want to give you outstanding products and the best bang for your hard earned buck. To do so, we rely on your support and crowd funding. We're still a young company and we want you to get the best value you've ever seen. All pre-orders will ship 60 days after the order window is closed.
Can I track my order?
Of course you can! We’ll keep you updated via email while we complete your order, and we’ll send you a tracking number as soon as your product ships. Look up the status of your order at any time, for domestic orders we use Fedex and for international orders we use USPS.
How about when I buy a pre-order, will you keep me updated?
Hell’s yeah, we’ll keep you updated every step of the way! Every customer that chooses to buy a preorder will receive the following emails:
1. Confirmation of purchase.
2. End of order window.
3. Production completion.
4. Shipping update (with a tracking number).
How can I make a return in the US?
Relax! Returns with us are free and extremely easy. Just send us an email to [email protected] with the subject “return” and your order number and we will get back to you with a prepaid shipping label. Returned products must be in their original packaging and be in perfect condition, unworn, and have all their original tags attached. We recommend that you try your shoes over a carpeted area first to prevent stains and marks on the soles. If there's any sign of wear on the soles you may not be eligible for a refund. Please return your items within 30 days of the shipping date. We will not refund the money after this date except for problems with product quality.
90 Days: Exchange or Store Credit
30 Days: Exchange or Full Refund
Can I change the product I bought?
If you buy a preorder product you will be able to change the order as many times as possible before the end of the order window. Once the window has closed, no changes can be made, however we will gladly give you store credit for the amount spent.
Can I change my delivery address?
Off course you can! You may change all the information you want and as many times as you like before the products are shipped, just shoot an email to [email protected]
Can I exchange my order?
At this time, exchanges are not possible due to our limited inventory and pre-order business model. Returned products must be in new, unworn condition without any scuffs, scratches, stains, or tears. We recommend that you try on your shoes in a carpeted room, as they must be returned in original condition.
How long does a refund take?
Refunds can take up to 10 days after the shoes are received at the warehouse and are checked by the team. The package will take up to 5 business days to arrive at the warehouse in Michigan, up to 3 business days to be processed once received, and a few more days for your bank to process the refund (if it's going to your card).
Final sale items
Any item marked as “Final Sale” are deeply discounted and cannot be returned or exchanged. Final sale items are marked on product pages or will be explicitly marked in offers through our newsletter.
How can I make an international return?
This is a tough one. At this time we are unable to provide free returns for international orders. We know it’s a bummer, so if you return the product at your own expense we will happily give you free shipping on your next order. If you want to return an order please email us at [email protected], and we’ll get back to you with a proper shipping label. Please print and tape it on the return package and take it to the postal facility of your choice.