Help Center

FAQ

Business

How does it work?

How can I contact Beckett Simonon?

Do you have an Affiliate program?

Do you have a bespoke service?

What's your position towards the environment?

Product

What is your manufacturing process?

What size should I order?

What is full-grain leather?

What kind of warranty do you offer?

Where are Beckett Simonon products made?

Why do you manufacture in Bogotá, Colombia?

Where do you source your materials from?

Is suede too delicate to use for shoes?

What types of soles do you use?

Are Beckett Simonon shoes resoleable?

What is Blake-stitching?

Is Blake-stitching better or worse than Goodyear Welted?

What is a last, and how long are the shoes lasted for?

What type of lining do your shoes have?

What kinds of buckles, zippers and other hardware do you use?

What do I do if the handle comes off my bag?

What do I do if the zippers don’t work?

How do I deal with squeaky shoes and sneakers?

What are “seconds”?

Promotions

My promo code expired, what can I do?

What's the best way to get a Beckett Simonon promo code?

Why can't I apply promo codes on certain products?

Can I stack two offers?

Payment, Shipping & Returns

Why don't you ship internationally?

How soon will I get my order?

Can I return or exchange an item?

What is the return or exchange process?

How do I cancel an order?

How long does it take to process an exchange?

How long does it take to receive a refund?

How much does shipping cost?

Can I change the size, color or product on my unfulfilled order?

How can I track my order?

How do I know the status of my order?

Why is my credit card charged the moment I place the order?

Why can’t I use multiple credit cards for payment?

Do you accept wire transfers, cash or checks?

How do I change my shipping address?

What do I do if my order is lost or stolen?

Can I expedite my order?

Sizing

What size should I order?

I have some heel slippage, is this ok?

How do I know if the fit is right?

How long does it take for Beckett Simonon shoes to break-in?

Do you offer wide sizes?

Do you offer narrow sizes?

Should I get a larger size if my feet tend to swell?

What size belt should I order?

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