Dear Friends and Customers,
We sincerely hope that you, your family and loved ones are safe and healthy. For most of us, it’s an odd and challenging time and we’re truly grateful to you for your continued support.
Our hearts and thoughts go out to everyone who has been negatively affected by COVID-19. We’re extremely thankful to healthcare workers who are putting their own lifes at risk to help manage this unprecedented event. Also, to the people in the food industry, and in logistics, among many more, who are helping us meet our basic needs from home. You are true heroes.
We've always been open and transparent with major business communication and this case is no exception. We're a small company and we adapt quickly. At the moment we're focused on being helpful to you and our community. Please take a moment to review the following important information, and contact us with any questions or concerns:
During times like these, we need to watch out for each other. From today until April 30 we're donating 1% of our sales to Feeding America, a network of food banks that provide assistance to low-income Americans who could be more significantly impacted during this time.
You probably have more pressing priorities at this time than thinking about an exchange or making a return. To make things easier for you, we have extended our Returns and Exchanges policy to 120 days.
For Gift Cards expiring over the next few weeks, we're making extensions on a case by case basis. Don't worry, just contact us and we will help you with that.
We've received questions from customers like you about what the best way to support us would be during these times. We truly appreciate it and can't thank you enough. We'd start by saying the best way to support us is for you to stay healthy and safe. That's what matters the most. Then staying connected to us, either by shopping, reading our content or interacting on our social media.
As you probably know, all of our products are handmade by artisans in Colombia. The Colombian government announced a period of lockdown. The financial impact is great, as across the world. However, we continue to support our artisans who are housebound with their full wages and benefits. Your orders and support is what makes it possible for us to continue to help these craftspeople throughout this crisis. They send their eternal gratitude to each and every one of you.
We kindly ask you to please continue supporting small independent companies. Especially those who use business as a force of good and run ethical operations. Our long term permanence depends on this. We believe the power of e-commerce will be instrumental during this unprecedented moment.
Our office staff, including the Customer Happiness team, is working remotely and is available 9:00 a.m. to 5:30 p.m. CST, Monday through Friday. As always, you can reach us via phone, toll-free, at 1-844-423-2538, email and livechat.
We will continue to update you on any major developments as necessary.
You’re part of the broader Beckett Simonon community and your well-being truly matters to us. As a small company, we value each and every interaction with you. As difficult as this situation is, together we can get through it.
Be well and take care of one another.
Nicholas and Andrés