How can you keep your prices so low without sacrificing quality?
After working in the industry for many years, we’ve learned that the best way to offer fair prices is by making our supply chain as efficient as possible. We don’t spare any details when it comes to production and materials. This means that what you get are the best leathers and the best constructions available. What’s the catch? We avoid unnecessary costs that end up increasing the final price. For example, we don’t invest in marketing and we don’t have the expenses related with having inventory. Reducing these two expenses allows us to 1) reduce the prices to as much as half that of other direct-to-consumer brands and 2) give the best value to all of our supporters.
Why only pre-orders?
Pre-ordering gives you the limited opportunity to acquire our made-to-order goods at great values. By planning ahead, you’ll avoid traditional retail markups and score quality clothing that would otherwise be much more expensive. Manufacturing to meet the needs of our customers without holding stock ensures you get the best deals on the most luxurious, high-end pieces. Carrying inventory adds an extra layer of costs that ends up affecting the retail price you pay in various ways. Inventory occupies warehouse space which is added to the cost structure. It also requires high upfront investment that needs to be backed by high profit margins in order to be sustainable. Not only it is economically inefficient but also environmentally harmful as it increases waste, energy, and fuel consumption.
I want to buy a product from a campaign that has already closed. What can I do?
Unfortunately, all of our production will be made to order, meaning we will only manufacture the exact number of products ordered during a campaign and will have no remaining stock. If products are very successful, there’s a chance we’ll launch them again, however we’re unable to predict or guarantee this. Our recommendation is to get the product as soon as it’s been launched. Once a campaign closes it is very unlikely to get a second chance.
Where are your products made?
Currently, our partner factories are located in Bogotá, Colombia and Oporto, Portugal.
Our goal is to work solely with family-owned, ethically responsible factories around the world. Our requirements include the highest quality standards, best manufacturing practices, and fair/ethical working conditions. No matter their location, we are always looking for partners in every region of the world. Our pledge to you is that we will search the planet for the best suppliers to guarantee that you will always receive the best value, while never supporting sweatshops or unfair manufacturing conditions.
Are your products ethically made?
Hell yeah! At Beckett Simonon we pride ourselves on having a great deal of control over the entire supply chain. We believe that transparency, responsible manufacturing, and eco-friendly material sourcing are essential to creating outstanding products, no matter the industry. That’s why we’ve focused on working solely with family-owned companies that love what they do and have often been doing it since before we were born.
Will you ever launch anything different from shoes and leather goods?
Definitely! We want to expand our offering to every high-end product out there. Our continual search for the best suppliers around the world has enabled us to find amazing factories over the years that make every kind of product; from leather shoes to wool coats and even furniture and watches. We eventually want to do it all while realizing our goal of offering the highest quality goods at the lowest price possible.
When do I pay?
Creating and manufacturing high quality products is expensive. As a young company, being able to use the revenue from your pre-order to pay for development, materials, and labor helps ensure that we can deliver the best possible product and customer service, without breaking any promises.
Can I return an item after I received it?
Here at Beckett Simonon, we’re committed to providing you with great products at affordable prices. However, if you’re not completely satisfied with your purchase, we offer a hassle-free return policy.
Please note that all returns must be made within 60 days of delivery. Products must be unworn, in brand new condition, and in their original packaging. We recommend trying on your shoes on a carpeted area to protect the soles.
If you need a different size, that's no problem at all! We always produce a bit of extra stock to facilitate exchanges. Just get in touch by email at firstname.lastname@example.org or give us a call at 1-844-423-2538 and we’ll send you a prepaid shipping label so you can send your item back at no charge.
If you'd like to expedite the refund/exchange process, you can email a photo of the item showing the condition of the product, the soles of the shoes in particular. Once you have sent a photo, we can make the exchange or issue the refund as soon as the item has been sent. Otherwise, we must wait until it has arrived at our warehouse and our staff has inspected it.
Can I exchange an item after I receive it?
We can’t guarantee that the product you want will be in stock due to limited inventory. However, we’ll do our best to exchange unwashed, unworn, and unaltered items for a similar style or store credit. You’ll be able to reorder whenever you want.
When can I expect my refund?
Refunds can take up to 10 days after the items are received at our warehouse and are checked by the team. The package will take up to 5 business days to arrive at the warehouse in Michigan, up to 3 business days to be processed once received, and a few more days for your bank to process the refund (if it's going on your card).
What if I need to change my address?
No problem! You can change all the information you want and as many times as you need before the products are shipped, just shoot an email to email@example.com
What if I need to change my order?
You’ll be able to change the order as many times as possible before the end of each campaign. Once the window has closed, no changes can be made, however we will gladly give you store credit for the amount spent.
When will my items be shipped?
We want to give you outstanding products and the best bang for your hard earned buck. To do so, we rely on your support for each campaign. We want you to get the best value you've ever seen. All pre-orders will ship 60 days after the order window has closed.
Can I track my order?
Of course you can! We’ll keep you updated via email while we complete your order and we’ll send you a tracking number as soon as your product ships so you can check the status of your order at any time. For domestic orders (in the USA) we use FedEx and for international orders we use USPS. In case you need to make any changes you can also contact our carriers: U.S. Postal Service: 1-800-222-1811 FedEx: 1-800-463-3339
I’m still unsure what size I am, can I have some personal guidance?
No problem. Just send us an email at firstname.lastname@example.org and we’ll do our best to figure out your size.
What guarantee do you offer?
The many labor-intensive processes involved in the manufacturing of our products allow us to offer a longer guarantee than any other brand out there. Many companies pride themselves in their manufacturing techniques and traditions, however the longest guarantee we’ve seen out there is 3 months. As a token of our confidence in our products, we are happy to offer a 1-year guarantee against defects in materials and workmanship. Please note that normal wear and tear is not subject to guarantee. Click here to read our warranty disclaimer.
Do you have any items in stock that I can buy now?
Unfortunately the only way we can guarantee the best prices is by not keeping any inventory, this means we will not have any products in stock. If we had any, prices would increase dramatically and we don’t want that.